PRIVACY
"To preserve the feeling of discovery — and make it quietly accessible."
Lost Frame provides this Privacy Policy to let you know our policies and procedures regarding the collection, use and disclosure of information through www.lostframegallery.com, our mobile application, and any other websites, features, applications, widgets or online services that are owned or controlled by Lost Frame and that post a link to this Privacy Policy (collectively referred to herein as the “Site”), as well as any information Lost Frame collects offline in connection with the Site. This Privacy Policy applies to information collected from the effective date forward; information collected while a previous Privacy Policy was in effect remains subject to the terms of that former policy.
By accessing or using the Site, you consent to the information collection, disclosure and use practices described in this Privacy Policy. Please note that certain features or services referenced in this Privacy Policy may not be offered on the Site at all times. Please also review our TERMS OF SERVICE, which governs your use of the Site, and which is accessible at www.lostframegallery.com/policies/terms-of-service.
1. INFORMATION COLLECTION
Information You Provide to Us
Personal Information: In the course of using the Site, we may collect information that identifies you as a specific individual and can be used to contact or identify you (“Personal Information”). Examples of Personal Information include your name, email address, postal address, shipping address, phone number, and shopping history on our Site. Our mobile application may request access to the photographs stored on your mobile device; if you choose to allow that access some of the photographs may be personally identifiable. You may also provide us with your email address or other personal information in an offline format. If you register using a social media account (such as Shopify, Facebook Connect or Google Connect), we collect information from the site you use to register consistent with that site’s privacy policy as described in the Social Media section below.
Payment Information: If you use the Site to make purchases, we will also collect certain payment information, such as payment card, Shopify, PayPal, Square, or other financial account information, and billing address. A third-party payment processor collects that information; we do not store your credit card information.
Non-Identifying Information: We also may collect other information, such as ZIP codes, and other information regarding your use of the Site (“Non-Identifying Information”). Certain Non-Identifying Information would be considered part of your Personal Information if combined with identifiers in a way that enables you to be identified. We may combine your Personal Information with Non-Identifying Information, but Lost Frame will treat the combined information as Personal Information.
General Audience Site: The Site is a general audience site and we do not knowingly collect Personal Information from children younger than age 13. If we become aware that a child younger than 13 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information from our files.
Information Received from Third Parties
We also may receive information about you from third parties. For example, we may supplement the information we collect with outside records, or third parties may provide information in connection with a co-marketing agreement or at your request (such as if you choose to sign in with a third-party service such as Shopify or Facebook). If we combine the information we receive from others with Personal Information we collect through the Site, we will treat the combined information as Personal Information as described in this Privacy Policy.
Information Collected Automatically
We and our third-party service providers, including advertisers, analytics, and third-party content providers, may automatically collect certain information from you whenever you access or interact with the Site. This information may include the browser and operating system you are using, the URL or advertisement that referred you to the Site, search terms used, pages visited, and other browsing data.
This may also include the Internet Protocol (“IP”) address or other device identifier (“Device Identifier”) for any device used to access the Site.
Technologies Used
Cookies: Like many websites, we use cookies to collect information. Cookies may be session-based or persistent. You may disable cookies in your browser, though some functionality may not work properly.
Web Beacons: We may use web beacons or tracking tags to understand what content is effective, count visitors, monitor navigation, and improve marketing performance.
Embedded Scripts: We may use scripts to collect information about interactions with the Site, such as links clicked and user behavior, including security and fraud prevention tools.
Do Not Track Signals
Please note that browser settings may transmit a “Do Not Track” signal. Like many websites, Lost Frame does not currently alter its practices in response to such signals.
Community Postings
The Site may allow public reviews, comments, blogs, or other interactive postings (“Community Postings”). Content submitted publicly may be displayed alongside certain Personal Information such as your name or username.
Any information disclosed publicly becomes public information and is no longer protected under this Privacy Policy.
Social Media
You may register directly through the Site or by linking a third-party account such as Facebook, Instagram, Google, or Shopify. We may receive certain information made available through those services in accordance with their privacy settings and your permissions.
Lost Frame is not responsible for the privacy practices of any third-party platform.
If your linked social media account terminates, associated functionality with your Lost Frame account may also terminate.
2. USE AND RETENTION OF INFORMATION
Lost Frame may use information collected through the Site, including Personal Information and Device Identifiers, to:
A) Process registrations and verify information
B) Fulfill purchases and requested services
C) Send offers, promotions, and relevant marketing
D) Publish promotional material including public postings
E) Enable participation in Site features
F) Provide customer support
G) Contact you regarding policies or service updates
H) Improve the Site and internal operations
I) Comply with legal obligations
J) Use information as disclosed when collected or with your consent
3. INFORMATION SHARING AND DISCLOSURE
We may disclose Personal Information and Non-Identifying Information as described below:
Service Providers
We may use third-party providers for hosting, payments, analytics, fraud prevention, fulfillment, advertising, and related business services.
Marketing Partners
We may share information with selected partners whose offers may interest you. You may opt out by contacting lostframegallery@gmail.com.
Legal Reasons
We may disclose information to comply with laws, investigations, enforce policies, respond to emergencies, or protect rights, property, or safety.
Business Transfers
If Lost Frame is involved in a merger, acquisition, restructuring, or sale of assets, Personal Information may be transferred.
Promotions
We may run contests or giveaways requiring registration. Participation may involve disclosure of your information for winner selection, fulfillment, or legal compliance.
4. ANALYTICS, ADVERTISING & THIRD PARTIES
Lost Frame may work with advertisers, analytics providers, and vendors to understand traffic, serve ads, measure campaigns, personalize experiences, and improve the Site.
These providers may use cookies, pixels, scripts, and similar technologies.
You may learn more or opt out via:
http://www.networkadvertising.org/managing/opt_out.asp
http://www.aboutads.info/choices/
Opting out does not remove ads entirely; it may only reduce personalization.
5. OPTING OUT & MODIFYING YOUR ACCOUNT
Users with accounts may update communication preferences through their account.
You may unsubscribe from marketing emails using the unsubscribe link included in messages.
We may still send service-related or transactional communications.
To request deletion of your account, email:
Some information may remain in backups, legal records, transaction history, or public content such as reviews.
6. SECURITY
Lost Frame uses commercially reasonable safeguards to protect collected information.
The Site uses HTTPS encryption. Payment card transactions are handled by third-party processors, and we do not store your full card details.
No online system is 100% secure, and we cannot guarantee absolute security.
7. INTERNATIONAL TRANSFERS
Lost Frame may process data in the United Kingdom, Canada, the European Union, or other jurisdictions where service providers operate.
By using the Site, you consent to the transfer, storage, and processing of your information in these locations.
8. LINKS TO OTHER SITES
The Site may contain links to third-party websites. We are not responsible for their privacy practices or content.
Please review the privacy policies of any third-party websites you visit.
9. UNITED KINGDOM RESIDENTS
Residents of United Kingdom may have rights under applicable privacy legislation, including access and correction rights.
To make a privacy request, contact:
Website: www.lostframegallery.com
Email: lostframegallery@gmail.com
We will respond within applicable legal timeframes.
10. WE DO NOT SELL YOUR PERSONAL DATA
Lost Frame does not sell personal data.
We may use personal data to:
A) Fulfill purchases
B) Provide and improve services
C) Manage your account
D) Process payments and prevent fraud
E) Respond to inquiries
F) Personalize content and advertising
G) Maintain security
H) Conduct research and analytics
I) Comply with legal obligations
J) Other disclosed purposes with consent
We may share data with service providers under contractual confidentiality obligations.
11. CHANGES TO THIS POLICY
Lost Frame may update this Privacy Policy periodically. Changes become effective upon posting.
If material changes are made, we may notify users via email or through the Site.
CONTACT US
If you have any questions regarding this Privacy Policy, please contact:
Website: www.lostframegallery.com
Email: lostframegallery@gmail.com
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